100 East Scotland Drive Suite 111, Bear, Delaware 19701, United States

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

To find out the specific delivery charges for your order from a particular online shop, you should:

  1. Add items to your shopping cart.
  2. Proceed to the checkout page.
  3. Enter your shipping address and select the desired shipping method.
  4. The online shop’s website will typically calculate and display the delivery charges based on the factors mentioned above.
  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. These cards provide a secure and widely accepted way to make online payments.

  2. PayPal: PayPal is a popular online payment platform that allows you to make purchases using your linked bank account, credit card, or PayPal balance. It offers an additional layer of security by not sharing your financial information with the merchant.

The estimated delivery time for your order is between 7 to 15 days. Please keep in mind that this is an approximate timeframe, and the actual delivery time may vary depending on factors such as your location, the shipping method chosen, and any potential delays that might occur during transit. We strive to process and ship orders promptly to ensure you receive your items within this estimated window. If you have any specific questions or concerns about your order’s delivery status, feel free to reach out to our customer support team for more information. We appreciate your patience and hope you enjoy your shopping experience with us!

Shopping in our Online Shop is designed with your security and data protection in mind. We take several measures to ensure the security of your personal and financial information:

  1. Secure Connection (SSL): Our website uses Secure Socket Layer (SSL) encryption technology to protect the data transmitted between your browser and our server. This encryption ensures that your sensitive information, such as credit card details, is securely transmitted and cannot be intercepted by unauthorized parties.

  2. Payment Security: We partner with trusted and reputable payment processors to handle your payment information securely. These processors adhere to strict security standards to safeguard your financial data.

  1. Order Confirmation: Upon completing your online purchase, you should receive an order confirmation email. This email serves as a receipt and contains essential details about your order, such as the order number, items purchased, and shipping address. Make sure to review this email for accuracy.

  2. Order Processing: The online shop’s fulfillment team begins processing your order. This involves verifying the items in your order, checking for availability, and preparing the items for shipment. Order processing times can vary depending on the shop and the volume of orders.

  3. Payment Processing: If you haven’t paid during the checkout process (e.g., for cash on delivery orders), the payment will be processed at this stage. For credit card or online payment methods, the payment is usually authorized during the checkout process.

Yes, you should receive an invoice for your order when you make a purchase from an online shop. An invoice is a formal document that serves as a record of the transaction and provides details about your order.

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